Cancel Reasons: What They Are and How to Create Them

This article explains what cancel reasons are and how to create them.

Overview

Cancel reasons are used to categorize the different types of booking cancellations. Administrators can use this information for reporting purposes.  

Capturing why a booking (or entire event) is canceled can be useful when analyzing your business operations. Are you losing business to other event venues? Did your customer find your facility too expensive? Cancel reasons can provide answers to these kinds of questions. 

Examples of cancel reasons include:

  1. Event No Longer Happening
  2. Room Requirements Changed
  3. Found More Affordable Venue
  4. Lost Funding

Using the cancel reason is optional. If you don't have any reasons defined in the system, you will not be prompted for the cancel reason.

To create a cancel reason:

  1. Go to Settings > Cancel Reasons.

Cancel Reason (grid)

2.   Click Add Cancel Reason, type the name and click Save

Cancel Reason (add)

Canceling a Booking

When there are cancel reasons defined in Mazévo, and you cancel a booking, you will be prompted for a reason.

 

Cancel Reason - Booking