How to Create a New Messaging Channel

This article describes messaging channels and how to create a new one for an event.

What are Messaging Channels

Messaging channels are used to separate messaging between different groups of users.  There are two types of channels available, the external channel and internal channels. 

Each event has one external channel that is automatically built by the system.  The external channel is used to send and receive messages from the primary contact on the event.  The messaging on this channel is available for the primary contact (the requester) to view.

All other channels for an event are internal channels and are used exclusively for chatting between event planners. Messaging on the internal channels can not be seen by the requester; however, all event planners in the system can view any messages on any internal channels.  

On internal channels, you can add new users (event planners), and you can leave the conversation on an internal channel.

Channel Overview

Selecting a channel to send a message to:

1) Click on one of the channels on the left panel (see image above).

2) Enter a message and press the Send button.

Message and Send Button

Creating a new channel

1) On the left panel, select a name from the 'Start a Conversation with...' the dropdown box.

2) Press the Start button.

Adding a new channel

Adding a user to an existing internal channel

1) Select the channel in the left panel.

2) Press the Add More People button in the right panel and select an additional user from the dropdown.

Adding a user to an existing channel