How to Process New Account Requests

Mazévo has a unique tool for administrators to process new account requests. If your system allows new users to request an account, these request(s) are available to approve or deny from the Mazévo dashboard.


If you have turned on the ability for a new user to request an account from the login page, an administrator can process the account request into a new user account.  For each request, the administrator can either create a new user account, set the user's permissions, and send an invitation to set an initial password or deny (delete) the account request. 

Mazévo Support must activate the ability to accept account requests. 

To allow a new user to request an account, you must use the 'vanity URL' assigned to your account.  This vanity URL must be by all users, including requesters, event planners, and administrators.

Processing Account Requests

To process a new account request:

  1. Navigate to Day at a Glance > New Users.  You can also navigate to Settings > Users and select Show New Users Only.
  2. From the grid, click on Process for the request to be processed.Processing new account requests
  3. Edit the Notes, and Security Policy for the user, if necessary.Information requested to process a new user
  4. Select one or more Organizations to be associated with the new user.
  5. Press Save.

If you want to deny the requester a new account, delete the record from the list of account requests by clicking on the delete icon.