Messages: What They Are and How to Create Them

This article explains what messages are, how they're used, and how to create them.


Messages are predefined blocks of text that can be used on confirmations, invoices, and emails to convey information such as details on policies and procedures or notes about the event. Examples of messages include:

  • Facility use guidelines
  • School policies
  • Signature block
  • "Thank you" note

To create a message:

1. Go to Settings > Messages.

Messages 1

2. Click Add Message.

Messages 2

3. Type the name of the message. This is a short description.

4. Type the message text.

5. Select Confirmation Header, Confirmation Footer, Invoice Header or Invoice Footer. Header messages display between the heading of the document and the document body. Footer messages display at the end of the document.  Confirmation messages are only available to use when generating a confirmation while invoice messages are only available to use when generating invoices.

6. Check Automatically Apply Message to New Confirmations if you want the message to be applied to confirmations by default. If the message is used infrequently, clear the checkbox. You will still have the option to select the message manually when producing a confirmation.

Deleting Messages

To remove a message just click the trash can icon in the Remove column. Note that once a message has been used on a confirmation it can't be removed unless it is first removed from all the confirmations it was associated with.