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Overview of the Check-In and No Show Tools

Mazévo can enforce a policy whereby requesters must check in to bookings at the start of the event. If the check-in does not occur within the allotted timeframe, the booking status will automatically be canceled.

Overview

You can enable the check-in/no-show process with specific spaces, typically self-service rooms. With this process, a requester will be required to check into the booking before the start of the event.   A configurable time frame indicates how early a requester can check in and the grace period after the beginning of the booking. Typically, we see the check-in window set to 10 minutes before the booking start and a grace period of 10 minutes after the booking starts. In addition, the booking status will automatically change to a specified canceled status, freeing up the room for other requesters.

 

This feature can be activated by Mazévo support.

 

Configuring a Room Security Group

To configure the check-in/no-show process, you'll need to add or edit a room security group and adjust the settings for the check-in window and the no-show status. For reporting, it would be best for you to create an additional canceled status called No Show to isolate bookings canceled by the system.

A screenshot showing the configuration a Room Security Group for the Check-in process-1

Checking into an event

The primary contact for the event can check in the event by going to My Events.  At the top of the screen, a message is presented to check in when the booking is within the check-in window.

If a room has a room sign at the door, and the room sign profile has been configured to allow check-in at the sign, a button will appear on the room sign when a booking is within the check-in window.  Checking in from a room sign can be authenticated or unauthenticated.