Manage Operations allows service managers to assign work to their staff and monitor the current state of the services they are providing to events.
Overview
Manage operations is one of the three functions of Mazévo Ops. It is designed to allow managers of various services, like catering, AV, and Facilities, to view events that have services and see the current state of the work and drill down into the event details. Manage operations optionally allows work to be assigned to the manager's staff.
At a glance, the main grid shows the following information:
- Event Name - The event ID and event name.
- Start and End Times - In addition to event times, the setup and teardown times are displayed.
- Location - Building and room. If a room diagram is attached to the booking, an icon will appear next to the room. Clicking on the icon will display the room diagram.
- Turn Times - The number of hours between this booking and previous and next booking in this room.
- Last (Hrs) - The number of hours between this booking and the last booking in this room.
- Next (Hrs) - The number of hours between this booking and the next booking in this room.
- Booking Status - The status of the booking.
- Booking Ready - This column displays the Set as Ready indicator.
- Recent Changes - If a user has marked the booking as reviewed, recent changes are flagged.
- Work Log - Quick access to the work log for this booking.
- Services - The setup and service provider icons are displayed.
The Manage Operations function is also available in the Mazévo Mobile Ap.
Getting StartedServices
- Selecting services that you manage
- Limiting the events to your services
- Checking the current status of work
Assigning Work
Marking Work as Completed
Security
Filtering the events by building and status
1) From the main Manage Operations screen, select Settings.
2) From the buildings tab select the building(s) that should be displayed and from the statuses tab, select the statuses that should be displayed.
3) Press Save.
Selecting services that you manage
1) From the main Manage Operations screen, select Settings.
2) From the service provider tab select the service provider(s) that you manage. This is used to filter the bookings and work items to those bookings that have your selected providers.
3) Press Save.
Limiting the events to your services
To focus on just events that have your selected services:
1) From the main Manage Operations screen, check Only show my service providers checkbox.
The Only show my service providers checkbox will only be available if you have service providers selected under My Staff.
Checking the current status of work
1) From the main Manager Operations screen, hover over the service icons, and a popup will appear displaying the current state of the work.
Selecting your staff
1) From the main Manage Operations screen, choose Settings.
2) From the tab, My Staff, select the users that you manage.
3) Press Save.
Assigning work to your staff (Optional)
1) From the main Manage Operations screen, click on the event to assign staff.
2) Scroll to the appropriate service and select Assign Staff.
3) From the list of workers, use the checkboxes to select the workers for the setup and teardown work. Managers can select more than one worker for each phase of work.
4) Press Save.
Filtering assigned work by a staff member
From the main Manage Operations page, choose one or more staff members in the Staff dropdown and the results will be filtered to work assigned to those staff.
Setting individual services as in progress or complete
By drilling into a booking on the Manage Operations page, you can change the state of each service to In Progress or Completed by pressing the button for each service. You can also enter a note or upload a photo to the work log.
Setting the entire booking as ready
A manager can also set the overall state of each booking to ready, which automatically sets each service to complete and sets a flag on the booking that it is ready for the customer.
Seeing which bookings have been changed
If you use the Review Events tool to mark bookings as reviewed, if a booking has been changed, the column labeled Changed will display an icon indicating that something on the booking has been changed since you last reviewed it.
Security roles required for Manage Operations
To use the Manage Operations function, a user must be assigned the Service Manager Role. Users that are assigned work must be assigned the Service Worker role.
