How to use Manage Operations in Mazévo Ops

Manage Operations allows for the assignment and monitoring of work for selected users.

Overview

Manage operations is one of the three functions of Mazévo Ops.  It is designed to allow managers of various services, like catering, AV, and Facilities, to view events that have services and see the current state of the work, as well as drill down into the event details. Manage operations optionally allows work to be assigned to the manager's staff.  

 

The Manage Operations function is also available in the Mazévo Mobile Ap.

Getting Started

Services

Assigning Work

Marking Work as Completed

Security 

 

Filtering the events by building

1) From the main Manage Operations screen, select Filter.

Manage Operations  - Filter link

2) Using the checkboxes, select the building(s) that should be displayed.

Manage Ops - Building Filter

3) Press Save

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Selecting services that you manage

1) From the main Manage Operations screen, select My Staff.

Manage Operations  - My Staff link

2) Select Choose Service Providers.

Manage Ops - My Staff - Choose SP

3) Using the checkboxes, select the service providers that you manage.

Manage Ops - Choose SP

4) Press Save.

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Limiting the events to your services

To focus on just events that have your selected services:

1) From the main Manage Operations screen, check Only show my service providers checkbox. 

The Only show my service providers checkbox will only be available if you have service providers selected under My Staff.  

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Checking the current status of work

1) From the main Manager Operations screen, hover over the service icons, and a popup will appear displaying the current state of the work.

Manage Ops - checking the status of work

 

Selecting your staff

1) From the main Manage Operations screen, choose My Staff.

Manage Operations  - My Staff link

2) Select Choose My Staff.

Manage Ops - My Staff Choose Staff

3) Using the checkboxes, select the users that you manage.

Manage Ops - Choose staff

4) Press Save.

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Assigning work to your staff (Optional)

1) From the main Manage Operations screen, click on the event to assign staff.

Manage Operations - List of Events

2) Scroll to the appropriate service and select Assign Staff.

Manage Ops - Event Detail - Assign Staff

3) From the list of workers, use the checkboxes to select the workers for the setup and teardown work. More than one worker can be selected for each phase of work.

Manage Ops - Assign Staff - Pick Staff Members

4) Press Save.

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Setting individual services as in progress or complete

By drilling into a booking on the Manage Operations page, you can change the state of each service to In Progress or Completed by pressing the button for each service.  You can also enter a note or upload a photo to the work log.

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Setting the entire booking as ready

A manager can also set the overall state of each booking to ready, which automatically sets each service to complete, and sets a flag on the booking that it is ready for the customer.

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Security roles required for Manage Operations

In order to use the Manage Operations function, a user must be assigned the Service Manager Role.  Users that are assigned work must be assigned the Service Worker role.  

Ops Security Roles

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