A Guide to User Security in Mazévo

Learn how to manage user access in Mazévo.

Definitions

  • User - Someone who can access the Mazévo system
  • Role - A specific set of system functions that a user can access
  • User security level – Determines the rooms a user can request or reserve 

Understanding Roles

A role allows access to a collection of features and functions in the system. In order for someone to access the system, they must have access to a minimum of one role. Below are the roles that Mazévo users can have:

Event Viewer

Gives a user the ability to view events in the mobile app or the web app. The user is limited to viewing events with which they are associated, such as events they have requested.

Requester

Gives a user the ability to create and manage their own requests from the mobile app or the web app. This is limited to the buildings and room security levels granted to their account. These requests must be processed and confirmed by a user with the event planning role.

Book Space

Gives a user the ability to create and manage their own reservations from the mobile app. Please note: Events booked with this role require no approval and are confirmed once submitted by the user. The use of this role is limited to the buildings and room security level granted to the user's account.

Event Planning

Gives a user the ability to create and manage events for all users, create and manage approvals, process event requests, and create and manage organizations and associated contacts.

Event Planning View Only

Gives a user the ability to view all events in the system from the web app.

Event Reporting Publisher

Gives a user the ability to run and optionally publish a report. Publishing a report allows a report to be viewed by a user with view access to reports.  

Event Reporting Viewer

Gives a user the ability to view published reports and mark reports as their favorites. The user cannot change filtering data.

Event Analytics

Gives a user access to the analytics process.

Service Reviewer

Gives a user the ability to view a list of events and associated services, and to mark those events as reviewed.

Service Manager

Gives a user the ability to define service staff members and to enable them to provide services to a specific event.

Service Worker

Gives a user the ability to view a list of events to which they have been assigned to provide or perform a service. They can also indicate if the service they are providing is in progress or completed.

Oversight (Approver)

Gives a user the ability to view and manage event oversight requests. They can view the event details associated with each request.

Global Administrator

Gives a user the ability to manage access to all licensed features and roles, and to update account information.

User Administrator

Gives a user the ability to create and maintain users, and to set or modify their security access to the system.

Facility Administrator

Gives a user the ability to create and maintain buildings, rooms, and room types.

Service Administrator

Gives a user the ability to create and maintain service providers, resources, and resource groupings.

Billing Administrator

Gives a user the ability to create and maintain pricing plans, taxes, and service charges, and also to manage pricing on rooms and resources.

Event Administrator

Gives a user the ability to maintain statuses, event types, and organization types.

Room Sign Administrator

Gives a user the ability to set up a room sign, including associating the sign with a specific room.

Limiting User Access to Specific Rooms and Buildings. 

A user can be restricted to requesting specific rooms as well as rooms in specific buildings. This applies to users that have either the requester or book space role and initiate a request from the Mazévo mobile app. 

Mazevo offers four levels of room access, as shown below.

Screen Shot 2019-05-08 at 8.41.26 PM

To use security levels, you must first set one of the four security levels for a room. If no security level is chosen, Standard is the default.

If a user has a Standard security level, they can only book rooms that have a security level of Standard. They cannot book any room that has a Low, Medium, or High security level.

To indicate the buildings in which a user can request space, click the Buildings tab and check the box beside the appropriate buildings. 

Limiting Event Planner Access to Specific Rooms and Buildings

The event planner role is intended to give a user the ability to book any room in the system from the web interface. However, in rare instances,  you may wish to limit the spaces in which an event planner can create events. If so, the following rules apply:

  • If the event planner is not a global administrator, they can be restricted to creating events in specific buildings. 
  • If the event planner is not a global administrator, they can be restricted to creating events in rooms with a security level that is equal to or lower than their security level. 

Please note: Event planners can edit any event in the system. This includes events in rooms or buildings in which they are not authorized to create events.  

Understanding Service Provider Access to Specific Rooms and Buildings

The following rules apply to service providers and room/building access:

  • Service reviewers can review any event in the system regardless of building or room.
  • Service managers can assign staff to any event in the system regardless of building or room.
  • Service workers can only view events that have been assigned to them by a service manager.

Additional Information

User Types in Mazévo