How to Cancel a Booking
Cancel one or more bookings in an event by opening the event and changing them to a cancelled status.
Overview
To cancel a booking, change its status to one with a canceled status type.
Bookings in a canceled status no longer block the associated space, making it available for others to book. In other words, canceling a booking frees the room.
To cancel an entire event, you must cancel all of its bookings.
When you cancel one or more bookings, the system prompts you to select a cancellation reason—if any options are defined. If your system includes cancellation reasons, you can also enter notes explaining who requested the cancellation and why.
After you cancel a booking, no further action is required.
You don’t need to delete the booking. Canceled bookings remain in the system for reporting purposes.
See How to Change the Status of a Booking