There’s every reason to believe that scheduling volumes—which were down dramatically this year for obvious reasons—will rebound to some degree next year. If that happens, one of the positions you’ll want to be sure to have properly staffed is scheduling assistant. This is a key role, of course, since these team members have to interact effectively with customers as well as with setup crews and other internal stakeholders.
What qualifications should you look for in a scheduling assistant? Based on our familiarity with the role from decades in the scheduling business, and also on our review of many current job postings, we recommend looking for candidates with these seven key qualifications:
You may have other requirements for candidates that are specific to your organization, but if a person has the skills and character traits listed above, they should certainly be on your short list.
The best scheduling departments work like well-oiled machines. There’s no internal friction, and events move smoothly from request to planning to execution. Ideally, an interview should include both time for a candidate to answer specific questions and some time for unstructured conversations with key members of your different teams. All other factors being equal, a person who seems to have good chemistry with existing staff may be the best employee in the long run.
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