States have begun “reopening” (a term surely none of us ever thought we’d hear applied to states), which is great news. However, for reservations professionals and the customers they serve, the light at the end of the tunnel isn’t entirely illuminating. When will facilities be reopened for in-person events? What will those events look like? What types of restrictions will be in place? What happens if the virus returns in the fall? And the list goes on and on.